MHR 405 Chapter Notes - Chapter 11: Work Unit, Job Enrichment, Mary Parker Follett
5 Dec 2017
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Chapter 11: conflict and negotiation in the workplace. Separating task from relationship conflict (want to minimize relationship conflict and encourage task) Conflict process model: people experience high level of conflict- generated emotions, have difficulty finding words/expressions to communicate effectively without further irritating relationship, process is a series of episodes that potentially cycle into conflict escalation. Incompatible goals- o(cid:374)e perso(cid:374)"s goals i(cid:374)terfere (cid:449)ith a(cid:374)other perso(cid:374)"s goal (cid:894)produ(cid:272)tio(cid:374) department wants long production runs whereas sales team want asap delivery) Differentiation- differences among people and work units such as their training, values beliefs and experiences (two people might have the same goal but different belief to achieve it); classic tension employees brought together by merger. People also begin to develop social identities based on tech developments in their era. Interdependence- higher the task interdependence (employees sharing materials, info, expertise to perform jobs) more likely to have conflict; rewards and outcomes are partly determined by performance of others.
