ITM 102 Chapter Notes - Chapter 2: Social Business, Customer Retention, Customer Relationship Management

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: All

Document Summary

Business processes- refer to the manner in which work is organized, coordinated, and focused to produce a valuable product or service. For examples of functional business processes pg 33. To a large extent the performance of a business depends on how well its business processes are desgined and coordinated. Every business can be seen as a collection of business processes. Info systems automate many steps in business processes that formerly were performed manually. A typical bysines organization has systems supporting processes for each of the major business functions/divisions. They also typically have different systems supporting the decision making needs of each of the main management groups we described in chapter 1. Transaction processing system: designed for operational managers, a transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business (sales order entry, hotel reservations, payroll, employee record keeping, shipping)