ITM 102 Lecture Notes - Lecture 2: Information System, Management System, Chief Privacy Officer

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Franklyn Prescod

Document Summary

Itm 102 lecture 2 business processes and information systems. Amazon, buying a computer online from best buy, and downloading a music track from itunes. Four major enterprise applications: enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems. Enterprise systems: used to integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system. Supply chain management systems: used to help manage relationships with their suppliers. These systems help suppliers, purchasing firms, distributors, and logistics companies share information about orders, production, inventory levels, and delivery of productions and services. Increases firm profitability: a type of inter-organizational system because they automate the flow of information across organizational boundaries. Collaboration is working with others to achieve shared and explicit goals. Business benefits of collaboration and social business: productivity, quality, customer service, financial performance (profitability, sales, and sales growth)