ITM 102 Study Guide - Quiz Guide: Chief Privacy Officer, E-Government, Customer Relationship Management

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Shikui Wu

Document Summary

Itm 102 lecture 2 how businesses use. The manner in which work is organized, coordinated and focused to produce a valuable product or service. Workflows of material, information, knowledge: increasing efficiency of existing processes. Inventory management: enabling entirely new processes that are capable of transforming the business. Perform and record daily routine transactions necessary to conduct business, (ex. Allow managers to monitor status of operations and relations with external environment. Serve predefined, structured goals and decision making. Provide reports on firm"s current performance, based on data from tps. Provide answers to routine questions with predefined procedure for answering them. What is impact on production schedule if december sales doubled? . Often use external information as well as information from tps and mis. Address nonroutine decisions requiring judgment, evaluation, and insight. New tax laws or competitors) as well as summarized information from internal mis and dss, ex. Use of digital technology and internet to drive major business procedures.