ITM 100 Chapter Notes - Chapter 9: Enterprise Software, Business Process, Management System

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Bob Hudyma

Document Summary

Leading software vendors: sap, oracle, ibm, microsoft etc. Helps managers in decision making and increases operational efficiency. Enterprise systems help firms respond rapidly to customer requests for information or products: manufacturing, for an example, will know exactly how much of a product they should produce for the consumer. This avoids the need for excess resources which would count as additional costs for the company. Enterprise systems improves management decision making: corporate hq has access to up-to-the-minute data on sales, inventory, and production. Used to better make decisions on their next move: analytical tools used to better evaluate overall organizational performance. o. Supply chain: a network of organizations and business processes for producing raw materials, transforming these materials into intermediate (parts) and then finished products. Then the product is delivered to the consumer. Reverse supply chain is when a customer returns an item back to the buyer for an issue (in most cases).