GMS 401 Chapter Notes - Chapter 151-186: Statistical Process Control, Irreversible Process, Total Quality Management

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Omid Jadidi

Document Summary

Inspection: can involve measurement, tasting, touching, weighing, or testing of the product. The goal is to detect a bad process immediately. Should be though as a vehicle for improving the system. Operations managers need to know critical points in the system: 1. Source inspection- controlling or monitoring at the point of production or purchase- at the source. Poka yoke: technique that ensures the production of a good unit every time. Attribute inspection: classifies items as either being good or defective. Variable inspection: classification of inspected items as falling in a continuum scale such as dimension or strength. Knowing which attribute or variable is being inspected allows us to know and decide which statistical quality control approach to take. Service recovery: is a strategy of training and empowering frontline workers to solve a problem immediately. Statistical process control: is a process used to monitor standards by taking measurements and corrective action as a product or service is being produced.