GMS 200 Chapter Notes - Chapter 2: Respect Diversity, Human Resource Management, Mental Models

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Deborah De Lange

Document Summary

Mathematical tools can be used for better problem solving. Management science and operation research: use quantitative analysis and applied mathematics to solve problems and are continuously supported by computer technology and software programs. Operations management: study of how organization"s produce goods & services. Understand org. as a system of interrelated parts that function together to achieve a common purpose. Open system: interacts with its environment and transforms resource inputs into outputs. Tries to match management practices with situational demands. For example, bureaucratic structures work well in stable, uncomplicated environments, but flexible structures work well in changing and complex environments. Quality management: edwards deming is the founder of quality management. One of the resulting methods from deming"s work is. Top quality management: managing with an organization-wide commitment to continuous improvement, product quality and customer needs. Continuous improvements: involves always searching for new ways to improve work quality and performance.