GMS 200 Study Guide - Final Guide: Coopetition, Proxemics, Cultural Intelligence

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Horatio Morgan

Document Summary

Highly competitive economy, driven by innovation and technology. Progressive companies sharing an important commitment to people. Intellectual capital: shared knowledge of a workforce that can be used to create value. A knowledge worker"s mind is a critical asset to employers and adds to an organization"s intellectual capital. Workforce diversity: describes differences among workers in gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness. Many view it as an asset and call it a business imperative . How diversity bias can occur in the workplace: Prejudice: holding negative, irrational opinions and attitudes regarding members of diverse populations. Discrimination: treating members of a population unfairly and denying them the full benefits of organizational membership. Glass ceiling effect: an invisible barrier that prevents women and minorities from rising above a certain level of organizational responsibility. Globalization: worldwide interdependence of resource flows, product markets, and business competition that characterize the new economy. Continuing transformation of the modern workplace through: