COMMERCE 3S03 Chapter 5: Chapter 5
3 Jun 2016
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Document Summary
Manager communication: process by which information is exchanged and understood by two or more people usually with the intent to influence or motivate behavior. Communication is a two way street including asking questions, seeking feedback, paying attention to the nonverbal communication of others, and actively listening. Many people think communication is simple and natural. Is not just sending information, but sharing information in a planned way. Knowing what communication entails helps you appreciate the complexity of communication. Manager encodes a thought or idea by selecting symbols (words) with which to compose and transit a message. The message is the tangible formulation of the thought or idea sent to the employee and the channel (e. g. telephone, email, etc. ) is the medium by which is sent. Encoding and decoding can sometimes cause communication error. Individual differences, knowledge, values, attitudes, and background act as filters and may create noise when translating symbols to meanings.
