COMMERCE 3S03 Chapter Notes - Chapter 5: Nonverbal Communication, Channel (Communications), Active Listening
22 Oct 2017
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Document Summary
Manager communication: the process by which information is exchanged and understood by two or more people, usually with the intent to influence of motivate behaviour. Managers believe that communication is their most critical skill and their top responsibility, they are also interested in feedback to respond to problems and opportunities with their employees. Refers to the process of influencing how others can construct meaning and make sense of their environment. Good managers use communication to inspire people with a vision and shape the values that are necessary for achieving it, helping people to understand the bigger picture. Good communication is essential to building trust, gaining commitment, and inspiring and uniting people to work together to accomplish a common purpose. They visibly and symbolically engage in a variety of communication based activities. Effective communication is purpose directed towards vision, values and desired outcomes.
