COMMERCE 2BC3 Chapter Notes - Chapter 4: Sociotechnical System, Telecommuting, Job Enrichment

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 2BC3
• Professor: Elly Zeng

Document Summary

Chapter 4: analysis and design of work and human resource planning. Workflow design is the process of analyzing the tasks necessary for the production of a produce or service, prior to allocating and assigning these tasks to a particular job category, or person. Analyzing work flow: work outputs processes, and inputs. It is important to clearly identify the outputs of work, to specify the quality and quantity standards for those outputs, and to analyze the processes and inputs necessary for producing outputs that meet the quality standards. Work outputs: every work unit (department, team, individual) seeks to produce some output that others can use. The output is the product of the work unit, it can be an identifiable thing, or a service. Work processes: are the activities that members of a work unit engage in to produce a given output.