COMMERCE 2BC3 Lecture Notes - Lecture 4: Critical Incident Technique, Job Analysis, Flight Attendant
2 Feb 2016
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Document Summary
Work outputs: product of a work unit and can be an identifiable thing/service. Work processes: activities that members of a work unit engage in to produce an output. Processes can be broken down into procedures; include all tasks that must be performed by each person in the work unit. For teams to be effective, it is essential that the level of task interdependence match the level of outcome interdependence. Work inputs: can be broken down into raw inputs, equipment, and human resources needed to perform the tasks. Raw inputs: materials that will be converted in the work unit"s product. Equipment: technology and machinery necessary to transform the raw materials into the product. Human resources: skills and abilities necessary to perform the tasks: organization structure, consists of workers available but also customers" inputs. Provides a cross-sectional overview of the static relationships between individuals and units that create the outputs.
