COMMERCE 1BA3 Chapter Notes - Chapter 13: Negotiation, Organizational Conflict, In-Group Favoritism
12 Oct 2016
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Document Summary
Interpersonal conflict: process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. Group identification and intergroup bias: people who identify with some groups will tend to be leery of out group members. Identifying with the successes of one"s own group and disassociating oneself from out group failures, boosts self esteem and provides comforting feelings of social solidarity. Interdependence: can produce intragroup bias, does not always lead to conflict. Provides a good basis for collaboration through mutual assistance. When individuals or subunits are mutually dependent on each other to accomplish their own goals, the potential for conflict exists. Easy for one side or the other to abuse its power and create antagonism. Power: if dependence is one way rather than mutual, conflict can potentially increase. If party a needs the collaboration of party b to accomplish its goals but. B does not give a"s assistance, antagonism may result.
