CMST 3WR3 Chapter Notes - Chapter 5: Fax, Signature Block, User Friendly

• School: McMaster University
• Department: Communication Studies
• Course: CMST 3WR3
• Professor: Philip Savage

Document Summary

Requests: request memo is a message that asks the reader to perform a routine action, these are ways to draft a direct-approach request, put the main idea first, give a reason for the request or state its benefit. Identify the faulty item or problem and explain logically and specifically why your claim is justified: end positively and pleasantly. Information responses: they should supply the requested information first without the need for an introduction, e(cid:454). Letters of congratulations: there e(cid:454)presses happi(cid:374)ess at a reader"s good fortu(cid:374)e, these good wishes must sound genuine, meaning know patronizing sounding language. Letter of sympathy: these are to show your reader that you care are ready to offer help and support if required. Identify what you are sending: briefly summarize the attached document or describe the enclosed materials, point out important details, offer further assistance or tell the reader what happens next.