MAN 336 Study Guide - Midterm Guide: Impression Management
Document Summary
Fro(cid:373) the best seller"s list: maki(cid:374)g ob co(cid:374)(cid:374)ectio(cid:374)s: How to make friends and influence people written by dale. Recommendations: become genuinely interested in other people, smile, re(cid:373)e(cid:373)(cid:271)er that a perso(cid:374)"s (cid:374)a(cid:373)e is to that perso(cid:374) the sweetest and most important sound in any language, be a good listener. Encourage others to talk about themselves: talk i(cid:374) ter(cid:373)s of the other perso(cid:374)"s i(cid:374)terests, make the other person feel important and do it sincerely. Impression management includes how a person dresses, how they stand, and the way they behave at work. Class notes: how you present yourself is important so impression management is important because of first impressions. Nonverbal includes clothing, body language, and demeanor. Verbal includes how you perform on the job and how you interact with others. Behavioral includes how you perform on the job and how you interact with others. Class notes: try to influence others based on where they are in the hierarchy differently based on their role.
