MNGT 361 Study Guide - Midterm Guide: Job Satisfaction, Customer Satisfaction, Organizational Commitment
Document Summary
Below are some general topics that we have covered in class in the form of a question. Although this is not totally comprehensive of all the material covered in both your book and the powerpoints, being able to answer these questions completely will provide you with a reasonable understanding of the material on the exam. Remember, these questions are not completely comprehensive and there will be material from outside these questions on the exam they are just to give you a general understanding of the main topics that will be covered. Organizational characteristics (negative) role conflict, role overload, nonparticipation in decision making. The practice of regularly staying away from school or work without good reason. Can be involuntary (death/illness) and voluntary (vacation): what are the results of absenteeism, indirect: Reward = worth something: what is goal setting theory, locke (1968) Pe(cid:272)ifi(cid:272) challe(cid:374)gi(cid:374)g goals (cid:271)etter tha(cid:374) (cid:862)do (cid:455)our (cid:271)est(cid:863) Feedback and incentives help even more: what is herz(cid:271)erg(cid:859)s model, motivators:
