MNGT 300 Study Guide - Final Guide: Fundamental Attribution Error, Machiavellianism, Extraversion And Introversion
Document Summary
Final test notes: openness capacity to entertain new ideas and to change , extroversion comfort levels with relationships , agreeableness get along with people , conscientiousness (most correlates with productivity), neuroticism (most correlates with dysfunction)* (ocean or canoe to remember) Vs: planning, organizing, leading, controlling (y axis, behavior modification, fish philosophy (pikes place). Inspire people-vision-mission: aggressive, but achievable, mentorship, transaction, manage things, task-oriented, complacency, micromanagement, situation, task, ambiguous v clearly defined, stress, preparation, environment. Incentive plans can backfire (unethical, only care about reward, etc. : variable pay (commission) Infuse quality in every aspect of the business: give all employees the responsibility for achieving quality goals, focuses on, teamwork, collaboration. Identifying improvements: goal is zero defects, fishbone diagram (ishikawa) Identify every element that affects the problem: ex: manpower, mother nature, etc, six sigma, +/- 3 standard deviations (sigma"s) from perfection, dmaic, define, measure, analyze.
