MGT 304 Study Guide - Final Guide: Emotional Labor, Cognitive Dissonance, Job Enrichment
15 Dec 2013
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Abc"s of attitude: affective component (emotion, behavioral component (behavior, cognitive component (thought) Cognitive dissonance: a psychologically disturbing state of inconsistency between and individual"s attitude and his/her behavior (rationalizing) Organizational commitment/citizenship: how much one cares about the organization: things you do but are not required to by your job. Abc"s of human experience: affective component (emotion, behavioral component (behavior, cognitive component (thought) Affect: a broad range of feelings that people experience: emotions: shorter, happen because of a trigger, moods: longer, not as obvious on where they come from. Basic moods: positive affect: how much you"re seeking rewards and engaging in life. High in positive affect: excited: negative affect: has to do with avoidance and fear. High in negative affect: high in avoidance, fear, nervous. Display rules: how appropriate it is for people from different cultures to display their emotions. Sources of stress: work related stressors, life stressors. Emotional and mood contagion/spillover effects: spreading of ones" emotions and mood onto others.
