BUAD309 Study Guide - Midterm Guide: Job Satisfaction, Emotional Labor, Job Performance

• School: University of Delaware
• Department: Business Administration
• Course: BUAD309
• Professor: Leipold, Diane

Document Summary

Figurehead: symbolic head; required to perform a number of routines duties of legal or social nature. Leader: responsible for the motivation and direction of employees. Liaison: maintains a network of outside contacts who provide favors and information. Monitor: receives a wide variety of information; serves as nerve center of internal and external information of the organization. Disseminator: transmits information received from outsiders or from other employees to members of the organization. Spokesperson: transmits information to outsiders on organization"s plans, policies, actions, and results; serves as expert on organization"s industry. Entrepreneur: searches organization and its environment for opportunities and initiates projects to bring about change. Disturbance handler: responsible for corrective action when organization faces important, unexpected disturbances. Resource allocator: makes or approves significant organizational decisions. Negotiator: responsible for representing the organization at major negotiations. Technical skills: the ability to apply specialized knowledge or expertise. Human skills: the ability to work with, understand, and motivate other people, both individually and in groups.