RETL 487 Study Guide - Quiz Guide: Vision Statement, Zero-Sum Game, Customer Service
Document Summary
Left brain: logical, linear, rational, most often analytic, objective, views parts vs. whole. Right brain: always ask: is there a better way, challenge custom, routine, and tradition, are reflective, are profile thinkers, play mental games. 2 perspectives of leadership: romantic view, leader is the key force in determining organization"s success, leader is praised or blamed for organizational success, external view, external factors responsible for positively or negatively affecting organizational success. Stakeholders: owner"s people who work there, etc. One company makes a choice, and the results is either a net gain or loss for the company. Zero sum suggests that for a company to win another must lose. +1 (company a); -1 (company b: -1+1=0 (sum) Vision statement vs. strategic vision vs. organizational vision. Vision statement: must clearly convey a firm"s long-term direction, not obscure it in foggy language. Organizational vision: a goal that is inspiring, overachieving, and long-term.
