MGMT 301 Study Guide - Quiz Guide: Western Electric, Henri Fayol, Scientific Management
Document Summary
Planning- the process of setting performance objectives and determining what actions should be taken to accomplish them. When managers plan, they set goals and objectives and select ways to achieve them: structure: Organizing- the process of assigning tasks, allocating resources, and coordinating work activities. When managers organize, they bring people and resources together to put plans into action: engagement: Leading- the process of arousing enthusiasm and inspiring efforts to achieve goals. When managers lead, they build commitments to plans and influence others to do their best work in implementing them. One of the most talked about managerial responsibilities: metrics: Controlling- the process of measuring performance and taking action to ensure desired results. When managers control, they stay in contact with people as they work, gather and interpret information on performance results, and use this information to make adjustments: smeal honor code the 3 major components, 1. We aspire to high ethical standards: 2. We will hold each other accountable: 3.
