BUSMHR 3200 Study Guide - Midterm Guide: Organizational Citizenship Behavior, Transformational Leadership, Alternative Dispute Resolution
7 May 2016
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Self-actualization: desire for self-fulfillment to become the best one is capable of becoming, arbitration, an trained 3rd party arbitrator is neutral and acts on legal merits. Inspirational appeals: soft skill, friendly and not coercive, influence tactic. Laissez-faire leadership: general failure to take responsibility for leading (passive) Transactional leadership: clarifying employees role and task requirements and providing followers with positive and negative rewards contingent on performance. (task oriented) Transformational leadership: transforms followers to pursue organizational goals over self-interest. Idealized influence: instill pride, respect, and trust within employees. (transformational leader) Inspirational motivation: use of charisma, involves establishing an attractive vision of the future, the use of emotional arguments, and exhibition of optimism and enthusiasm (transformational leader) Intellectual stimulation: task oriented, behaviors that encourage employees to question the status quo and to seek innovative and creative solutions to organizational problems (transformational leader, dysfunctional conflict, threatens an organizations interests. Incivility: treating others poorly has real costs, any form of socially harmful behavior.
