SCM 303 Study Guide - Final Guide: Human Factors And Ergonomics, Unnecessary Health Care, Overproduction
Document Summary
The customer-contact matrix, brings together 3 elements: the degree of customer contact, customization, process characteristics. It is the starting point for evaluation and improving a process. The product-process matrix brings together 2 elements: volume, product customization, process characteristics. Job process: flexibility to produce a wide variety in significant quantities with considerable divergence. Batch process: process that differs from job process with respect to volume (higher), variety and quantity. Line process: a process that lies between the batch and continuous processes. Allows resources to be organized around particular products. Continuous-flow process: the extreme end of high-volume standardized production and rigid line flows. Production does not start and stop for long time intervals. Design to order strategy: involves designing new products that do not currently exist and then manufacturing them to meet unique customer specifications. Make to order strategy: used my manufacturers that make products to customer specifications in low volumes. Usually coupled with job or small batch processes.
