BUS 100 Study Guide - Final Guide: Consumerism, Technology Transfer, Austria-Hungary
Final Exam Review Questions BUS 100
Chapters 15, 16, 14, 18, 11, 12, 9, 10, 4, 17
Chapter 15:
What are employee rights/employer duties? P 327:
Employee Rights: Safe work environment, Fair wages, Blow the whistle, privacy, right to organize, equal
employment opportunities, Human rights
Eployer Duties: Proide “ “ “
What are employee duties/employer rights? What does OSHA stand for and what does it do? P. 330
Occupational Safety and Health Administration
Employee Duties:
Employer Rights: Employees to treat each other respectfully, Respect for property
Occupational Standard Health Administration: Regulate standards of businesses, can fine or prosecute
Chapter 16
What is workforce diversity? P 348: Diversity among employees (primary and secondary)
What is the difference between surface or primary dimensions of diversity and secondary diversity
p 348: Primary: (age, ethnicity, gender, mental/ physical abilities, race, sexual orientation)
Secondary: Communication style, ways of thinking, interacting, family status, first language
What does occupational segregation mean and who is most affected by it p 351: Inequitable
concentration of a group such as a minorities or women in particular job categories.
What are steps a company can take to diversify its workforce?
P 361-363: Inclusive practices or policies
Diversity council (group of managers or employees responsible for developing and implementing specific
action plans to meet an organizations diversity goals)
Recruiting
Define affirmative action. P 359: an action or policy favoring those who tend to suffer from
discrimination, especially in relation to employment or education; positive discrimination.
Provide arguments for it and arguments against it.
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For: Provide important tool for achieving equal opportunity
Against: Inconsistent w/ principals of fairness and equality
Chapter 14
What are the five rights of consumers? P 304
-Safety
-Informed
-Choose
-Privacy
-Be Heard
What is the consumer movement and why is it important? P 305 Collective efforts by consumers to
safeguard their own rights (Collective, Complexity, Organized)
List the reasons why the consumer movement has emerged. P 306: Complex products have
enormously complicated choices for consumers. Services have become more specialized and harder to
judge. Claims may also be inflated in advertisements. Technology has emerged so potentially
disrespecting privacy.
Define product liability 315, Legal responsibilities of a firm for its products
Define alternative dispute resolution. 317: Approach to settlig disputes here they do’t hae to go to
court.
-Mediation (voluntary, 3rd party)
-Arbitration, Use of impartial individual outside of the legal system
What are specific steps companies can take to respond to consumerism? 318-320: Managing for
quality, voluntary indiscrete codes of conduct, recalls
Chapter 18
What are the five types of communities a firm might have and what are their specific interests. P. 396
Site: Geographic location
Fence-line: Neighbors
Virtual: Online customers
Communities of Interest: Groups w common interests as company
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Document Summary
Chapters 15, 16, 14, 18, 11, 12, 9, 10, 4, 17. Employee rights: safe work environment, fair wages, blow the whistle, privacy, right to organize, equal employment opportunities, human rights. Employer rights: employees to treat each other respectfully, respect for property. Occupational standard health administration: regulate standards of businesses, can fine or prosecute. P 348: diversity among employees (primary and secondary) What is the difference between surface or primary dimensions of diversity and secondary diversity p 348: primary: (age, ethnicity, gender, mental/ physical abilities, race, sexual orientation) Secondary: communication style, ways of thinking, interacting, family status, first language. What does occupational segregation mean and who is most affected by it p 351: inequitable concentration of a group such as a minorities or women in particular job categories. Diversity council (group of managers or employees responsible for developing and implementing specific action plans to meet an organizations diversity goals)
