ADMS 2400 Study Guide - Final Guide: Cooperativeness, Conflict Resolution, Assertiveness

• School: York University
• Department: Administrative Studies
• Course: ADMS 2400
• Professor: Paul Favaro

Document Summary

Conflict: conflict- exists whenever incomparable activities occur. Person- interpersonal/dyadic (2 people exactly: affected by openness, affected by individual"s position. Supports goal of group and improves its performance. Hinders group performance: types of conflict. Relates to content and goals of the work. Positive among top management: negative with lower management. Conflict over how work gets done: matters whether more than one conflict is occurring. More occurring than one = negative: team personality also matters. High in openness turn conflict into performance: conflict process. Connotations, jargons, insufficient information, noise in communication. Size, specification, and composition: larger, more specialized- more conflict. Greater ambiguity: create conflict when one members gain is at, greater potential for conflict. Leadership style: create conflict if managers tightly control and oversee work of employees. Incomparable goals: diverse goals might be at odds with others. Scarce resources: motivates competition for resources. Personal values conflict with on another: conflict resolution. Pursuit of own self interest often breeds conflict in others.