ADMS 2400 Chapter Notes - Chapter 9: Interpersonal Relationship, Problem Solving, The Negotiation

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Loci of conflict: dyadic conflict, conflict between two people. Intragroup conflict: conflict which occurs within a group or team. Intergroup conflict: conflict between different groups or teams, being at core of your work does not necessarily make you the best person to manage conflict with other groups. Intolerance, prejudice, discrimination, and bigotry: misunderstandings based on age, race, or cultural differences, perceived inequalities, misunderstandings, rumours, or falsehoods about an individual or group, blaming for mistakes or mishaps. If (cid:374)e(cid:272)essar(cid:455), refer the pro(cid:271)le(cid:373) to parties" dire(cid:272)t super(cid:448)isors. Conflict outcomes: action-reaction interplay btw conflicting parties creates consequences that are functional, if the (cid:272)o(cid:374)fli(cid:272)t i(cid:373)pro(cid:448)es the group"s perfor(cid:373)a(cid:374)(cid:272)e, or d(cid:455)sfu(cid:374)(cid:272)tio(cid:374)al, if it hi(cid:374)ders perfor(cid:373)a(cid:374)(cid:272)e. Negotiation: process in which two or more parties exchange goods or services and attempt to agree upon the exchange rate for them. Integrative bargaining: negotiation that seeks one or more settlements that can create a win-win solution.

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