BU111 Study Guide - Midterm Guide: Celts, Switching Barriers, Money Supply

• School: WLU
• Department: Business
• Course: BU111
• Professor: Sofy Carayannopoulos

Document Summary

Key topics: critical success factors, diamond e, what is external analysis, pest, porter"s 5 forces, entrepreneurship, economic factors, apa format. Critical success factors: achieving financial performance, meeting customer needs, gaining employee commitment. Building a quality product: competitive advantage. Staying innovative: staying innovative and creative. Using the money to assist nations is how they achieve financial performance. The required gpa is how they ensure the tutors hired give a quality service. The returning tutor is gaining employee commitment and therefore he is a proven success in his field and thus gives the best sos lectures possible (benefits us students) The most fire session is the competitive advantage over all over tutors. Csr order: quality service, meeting customer needs, achieving financial performance, encourage creative, gaining employee commitment, competitive advantage. Meeting the needs will ensure happy customers which results in financial performance because the happy customer becomes a loyal, returning customer as well as a customer who gives you product positive reviews.