Philosophy 3420F/G Study Guide - Nonverbal Communication, Organizational Communication, Interpersonal Communication
16 Dec 2013
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Chapter 10- communication: communication: the process by which information is exchanged between a sender and a receiver. Simplest prototype, is one on one communication between two people: model of the communication process. Purchasing manager thinks, i think we"re getting short on a- Purchasing manger keyboards memo to assistant requesting that he/she order a-40s. Checks parts catalogue to find out what an a-40 is. Assistant realizes that he must place an order for flange bolts. Assistant sends the manager a copy of the order. Demonstrates a number of points where errors can occur: effective communication: communication whereby the right people receive the right information in a timely manner. Violating any of these 3 conditions results in a communication episode that is ineffective. Basics of organizational communication: chain of command: lines of authority and formal reporting relationships. Downward communication: information that flows from the top of the organization toward the bottom.
