Management and Organizational Studies 2181A/B Study Guide - Final Guide: Job Performance, Affective Forecasting, Baggage Handling System
12 Dec 2016
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Learning: relatively permanent change in knowledge and skill resulting from experience: takes 3 months to a year to perform at a satisfactory level. Decision making: generating and choosing from set of alternatives to solve problem. Expertise: knowledge and skills distinguish experts from less experienced people. Difference between experts and novices are almost always a function of learning. True learning only occurs when changes in behaviour become relative permanent and are repeated over time. Explicit knowledge: easily communicated and available to everyone: large part taught during training, info in a manual or written down. Tacit knowledge: only learn through experience; not easily communicated: separates experts from common people, 90% of knowledge, know-how, know-what, know-who , intuition, skills, insight, beliefs, mental models, and practical intelligence, single most important asset to a company. Reinforcement (reward and punishment: operant conditioning: learn by link between voluntary action and consequences. Antecedent: condition that precedes behaviour (goals, rules, instructions) Behaviour: action performed (primarily consequences that drive behaviour)
