Management and Organizational Studies 2181A/B Lecture Notes - Lecture 7: Decision-Making, Stereotype, Peer Support

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Barry Hawn

Document Summary

Learning reflects relatively permanent changes in an employee"s knowledge or skill that result from experience. Learning has a significant impact on decision making which refers to the process of generating and choosing from a set of alternatives to solve a problem: more knowledge and skills employees possess = more accurate/sound decisions. Inexperience may be a problem due to the difficulty of learning: takes a significant amount of time to be proficient at most complex jobs. It takes employees anywhere from 3 months to a year to perform at satisfactory level, a high level of expertise takes longer. It has been argued that up to 90% of the knowledge contained in organizations occurs in tacit form. 3 tests set on specific dates: research also shows that desired behaviours tend to disappear much more quickly when reinforcement is discontinued under fixed plans, although, variable schedules are not always appropriate.