HTM 1700 Study Guide - Final Guide: Motel 6, Franchising, Management System

• School: University of Guelph
• Department: Hospitality and Tourism Management
• Course: HTM 1700
• Professor: Bruce McAdams

Document Summary

Hospitality: (4) comes from old french word hospice, meaning to provide care/shelter for travelers . Bill marriott"s book the spirit to serve: marriott"s way. Says marriott has timeless core values and enduring purpose, including belief that its people are number one take care of marriott people and they will take care of the guests . Foundation for stability and enduring character: commitment to continuous improvement and good old-fashioned dedication to hard work and having fun. Core purpose is to make people away from home feel that they are among friends are really wanted. Symbol of welcome, friendship, hospitality; rich and romantic heritage. Pineapples were brought from the west indies by european explorers during 17th century. Was cultivated in europe and became the favoured fruit to serve to royalty and elite. Were displayed at doors or on gateposts, announcing the ship is in! Internationally recognized as symbol of hospitality and friendliness, warmth, cheer, graciousness, and conviviality.