HOSP 180 Lecture Notes - Lecture 1: Pineapple, Total Quality Management, Shift Work
4 Aug 2018
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Also called the hotel dieu or the house of god. Founded as a charity hospital in 1443 as a refuge for the poor about 4,500 years before the common era. Best in china: ancient greece and rome: hospitality in the form of taverns. Weave a service culture into education and training systems. Emphasize high touch as well as high tech. Thrive on change - constantly improve the guest experience. Key ideas: medieval times europe - rest houses, post houses, as the quality of inns improved, so did the frequency in travel (many travelers were. Social media and mobile wealthy with high expectations: ordinary - a type of eating place for commoners (began to appear in england in the late. Back of the house - the support areas behind the scenes in the hotel or motel, including housekeeping, laundry, engineering, and foodservice. Also refers to individuals who operate behind the scenes to make a guest"s stay pleasant and safe.
