BUS 272 Study Guide - Final Guide: Facial Expression, The Sender, Nonverbal Communication

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Likeya

Document Summary

Formal channel: established by organization and transmit messages related to the professional activities of members. Emerge as a response to individual choices: decoding: translating symbols into understandable form, the receiver: person to whom the message is directed, noise: communication barriers that distort the clarity of the message. Perceptual problems, information overload, semantic difficulties, cultural differences: feedback: check on how successful we have been in transferring our messages. Information richness of communication channels: amount of information that can be transmitted, they are rich in that they have the ability to, handle multiple cues simultaneously, facilitate rapid feedback, be very personal, face to face conversations score highest. Filtering: se(cid:374)der"s purposely (cid:373)a(cid:374)ipulati(cid:374)g i(cid:374)for(cid:373)atio(cid:374) so the re(cid:272)ei(cid:448)er (cid:449)ill see it (cid:373)ore fa(cid:448)oura(cid:271)ly, occur when there are status differences, fear of conveying bad news and desire to please the boss; distorting upward communication. Selective perception: receivers selectively seeing and hearing based on their needs, motivations, experience, background, and other personal characteristics.