GMS 200 Study Guide - Final Guide: Respect Diversity, Total Quality Management, Intellectual Capital

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Deborah De Lange

Document Summary

A system is a collecion of interrelated parts that funcion together to achieve a common purpose. A subsystem is a smaller component of larger system. An open system interacts with its environment in a coninual process of transforming inputs from suppliers into outputs for customers. A coningency thinking tries to match managerial responses with the problems and opportuniies speciic to diferent situaions, paricularly those posed by individual and environmental diferences. Understand situaional diferences and respond to them in appropriate ways. Quality management- serious mistakes and soluions in complex systems. W. edwards deming is the cornerstone of the quality movement in management. His approach to the quality emphasizes constant innovaion, use of staisical methods, and commitment to training in the fundamentals of quality assurance. Total quality management is a process of making a commitment to quality a part of all open systems. Coninuous improvement is a process that involve of always looking for new ways to improve.