GMS 200 Study Guide - Final Guide: Active Listening, Transactional Leadership, Servant Leadership

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Bamediele Adukunle

Document Summary

Intellectual capital: the collective brainpower or shared knowledge of a workforce that can be used to create value. Toda(cid:455)"s workplaces are dominated by knowledge workers: someone whose mind is a critical asset to employers. Workforce diversity: describes differences among workers in gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness. Prejudice: the display of negative, irrational attitudes toward members of diverse populations causes diversity bias. Discrimination: actively denies minority members the full benefits of organizational membership. Glass ceiling effect: an invisible barrier limiting career advancement of women and minorities. Globalization: the worldwide interdependence of resource flows, product markets, and business competition. Countries and people are increasingly interconnected in news, employment markets, business dealings etc. Employees must worry about being outsourced by workers in other countries at lower costs. Constantly test our talents for better or worse. We live and work in a technology driven world dominated by instant messaging, social media, e-commerce, etc.