GMS 200 Chapter Notes - Chapter 1: Dynamite Entertainment, Knowledge Worker, Human Capital

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Lori Anne Heckbert

Document Summary

Intellectual capital the collective brainpower or shared knowledge of a workforce. Knowledge worker - someone whose mind is a critical asset to employers. Workforce diversity differences among workers in gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness. Prejudice the display of negative, irrational attitudes toward members of diverse populations. Discrimination actively denies minority members the full benefit of organizational membership. Glass ceiling effect an invisible barrier limiting career advancement of women and minorities. Globalization the worldwide interdependence of resource flows, product markets, and business competition. Ethics set moral standards of what is good and right in one"s behavior. Organization collection of people working together to achieve a common purpose. Open systems transforms resource inputs from the environment into product outputs. Productivity the quantity and quality of work performance, with resource utilization. Performance effectiveness an output measure of task or goal accomplishment. Performance efficiency an input measure of resource cost associated with goal accomplishment.