COMM 181- Midterm Exam Guide - Comprehensive Notes for the exam ( 15 pages long!)

• School: Queen's University
• Department: Commerce
• Course: COMM 181
• Professor: April Wallace

Document Summary

Short answer questions (8 questions on exam: human resource development. Strategic human resource development: the identification of essential job skills and the (cid:373)a(cid:374)age(cid:373)e(cid:374)t of e(cid:373)ployee"s lear(cid:374)i(cid:374)g i(cid:374) relatio(cid:374) to (cid:272)orporate and business strategies. Be(cid:374)(cid:272)h(cid:373)arki(cid:374)g: (cid:272)o(cid:373)pari(cid:374)g o(cid:374)e"s o(cid:449)(cid:374) sta(cid:374)dards agai(cid:374)st those of i(cid:374)dustry leaders a(cid:374)d/or competitors. E(cid:373)ployee de(cid:448)elop(cid:373)e(cid:374)t: pro(cid:272)ess of e(cid:374)ha(cid:374)(cid:272)i(cid:374)g a(cid:374) e(cid:373)ployee"s future (cid:448)alue through (cid:272)areful career planning. Evaluation of training and development is based on criteria about: reaction, knowledge, behaviour, organizational results. Hr department and career planning: encourages management commitment and support, devise communication plans through hr tools, align hr processes to facilitate career planning, develops promotable employees, lowers turnover, taps employee potential, on-the-job training/ off the job training. Off-the-job training: lectures & videos, role-playing, case study, simulation exercises, lab training, computer-based, virtual reality, internet/web-based virtual learning and education: effective performance management. Performance management is more than performance appraisal individual employees need to meet their performance goals because collectively it helps the organization to meet its goals.