[COMMERCE 2BC3] - Final Exam Guide - Comprehensive Notes for the exam (61 pages long!)
1 Dec 2016
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Chapter 1 human resource management: gaining competitive advantage. Competitiveness: refers to a company"s ability to maintain and gain market share in its industry. Human resource management (hrm): refers to the policies, practices, and systems that in uence employees" behaviour, attitudes, and performance. Evidence-based hr: refers to the demonstration that human resources practices have a positive in uence on the company"s bottom line or key stakeholders (employees, customers, community, shareholders). Evidence-based hr should be made on the basis of data and not just intuition, and thus requires the use of hr or workforce analytics. Sustainability: the ability of a company to survive and succeed in a dynamic competitive environment, without sacri cing the resources of its employees, the community, or the environment. Intangible assets: a type of company asset including human capital, customer capital, social capital, and intellectual capital. Knowledge workers: employees who own the intellectual means of producing a product or service.
