MGCR 222 Final: OBfinal

• School: McGill University
• Department: Management Core
• Course: MGCR 222
• Professor: Chantal Westgate

Document Summary

Conflict and negotiation, motivation theories, motivation in action, perception, class. Conflict = a process that begins when one party perceives that another party has negatively affected or is going to negatively affect something that the first party cares about. Can be dysfunctional and functional: cognitive = conflict relates to differences in perspectives and judgements. Task or process orientation (disagreement about work that is being done) Usually functional conflict (delegation of duties: affective = emotional conflict aimed at a person rather than the issues (personality conflict) Studies indicate that we experience seven frustrations per day. Our experience of conflict is often a knee-jerk reaction to avoid or to compete. Focus on the future, not the past. Agree on a common goal (or shared vision) Model the behaviour you want to elicit. Consider information you might not have that the other party does have. Learning (how to do better next time. We chase deals, want to win and get into competitive arousal.