COMM 1010 Study Guide - Job Enrichment, Hawthorne Effect, Lillian Moller Gilbreth

• School: Dalhousie University
• Department: Commerce
• Course: COMM 1010
• Professor: Mc Larney

Document Summary

Extrinsic reward: the good feeling you have when you have done a job well. Extrinsic reward: something given to you by someone else as recognition for good work; extrinsic rewards include pay increases, praise, and promotions. Scientific management: studying workers to find the most efficient ways of doing things and then teaching people those techniques. Time-motion studies: studies, begun by frederick taylor, of which tasks must be performed to complete a job and the time needed to do each task. Principle of motion economy: theory developed by frank and lillian gilbreth that every job can be broken down into a series of elementary motions. Hawthorne effect: the tendency for people to behave differently when they know they are being studied. Maslow"s hierarchy of needs: theory of motivation that places different types of human needs in order of importance, form basic physiological needs to safety, social, and esteem needs to self-actualization needs.