BUSI 2101 Study Guide - Midterm Guide: Satisficing, Fraternities And Sororities, Reservation Price
27 Feb 2016
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Document Summary
The psychological contract: mental expectations in a specific relationship, reciprocal exchange agreement implicit, non verbal or written explicit is clearly defined. Sources of violation: inadvertent: willing and can, but there"s a misunderstanding, disruption: you"re willing, but you can"t (something happens, breach: not complying, you"re able but you don"t want to. Responses to situations: exit: leave, voice: opinion, complaint, silence: do nothing, hope it goes away, neglect: very bad, suffer violation, and negative actions to get back at them. Process by which information is exchanged between communicators with goal of achieving mutual understanding. Person a and b are communicating and whatever the listener says depends on the speaker. Noise is anything that interferes with intended communication: environmental, physiological and emotional. Crossover of venn diagram is larger everytime someone has more in common with the other. Communicator a and b have their own field of experience. The more they communicate the wider their shared experience is.
