BUSI 2101 Study Guide - Midterm Guide: Narcissism, Neuroticism, Conscientiousness
Document Summary
Psychological contract = an individual"s beliefs, shaped by the organization, regarding the terms and conditions of a reciprocal exchangee agreement between individuals and their organization: refer to a mutual expectation, can help predict type of output employers will get from employees, based on people"s perception that they have been promised a future return for contributions, social exchange theory: argues ppl enter into relationships in which not only economic but also social obligations play a role & that ppl are most comfortable when exchange is balanced. Importance: link indis to orgs, reflect the trust that is a fundamental feature of the employment relationship and motivate the indi"s to fulfill their obligations: differ from employment contract (cid:224) unwritten, dynamic and perceptal, employers/employees don"t always share the same interpretation, violated contracts increase decreased employee satisfaction, performance, commitment, discreptionary behavior to help the org, and intentions to remain with the org.
