If we do things right, there is nothing to fix. Discuss this statement in relation to the cost of quality where prevention, appraisal, internal failure and external failure constitute cost of quality. 

 

Giving examples, explain the terms External, Internal, Appraisal and Preventive costs associated with quality costing. How would you apply these concepts as an aid to justify a quality improvement campaign in your company.

TQM has been defined in various ways and studies have shown that customers perceive quality-based value. Given this perspective discuss the quality perspectives held by the quality Guru’s Crosby Deming and Juran in the areas of

1. Definition of quality
2. General Approach

     3. Improvement Basis

     4. Cost of Quality

     5. Vendor Rating

Evaluate briefly the philosophical stance of Quality Gurus: Philip Crosby and
Joseph Juran on the following thematic areas:
i. General Approach to Quality
ii. Structure
iii. Performance Standards/Motivation
iv. Cost of Quality
v. Improvement basis