describe specific initiatives, laws, and accreditation standards that can be leveraged to improve healthcare quality and enhance performance improvement

How can a manager determine whether his or her firm needs improvement in control? If improvement is needed, how can the manager tell what type of control needs improvement (operations, financial, structural, or strategic)? Describe some steps a manager can take to improve each of these types of control.

Which of the following is true of the control process?
A. Subordinates decide on the standards of performance, goals, or targets that are used to evaluate the entire organization.
B. Corporate goals and divisional goals must function independently of each other.
C. Performance standards selected at one level affect those at the other levels.
D. The number of standards used to evaluate efficiency and quality should not exceed twenty.
E. Managers must focus on just one standard and ignore other standards.

Which of the following is an example of downward communication? Multiple Choice

a.reports of progress on current projects reports of unsolved problems requiring help from people higher up

b.suggestions for process improvements

c.a manager’s feedback about a subordinate’s performance

d.reports on employee attitudes and efficiency