MHR 405 Lecture Notes - Lecture 12: Contact Hypothesis, Job Enrichment, Conflict Resolution
28 Feb 2022
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A process where one party perceives that its interests are being opposed/negatively affected by another party. Exists whenever one party believes that another might obstruct its efforts whether or not they actually intended to do so. Weakens team cohesion (when conflict is within team) Parties focus on the issue, respect people with other points of view. Focus on personal characteristics (not issues) as source of conflict. Triggers defense mechanisms and competitive orientation between parties. More intense conflict = stronger ties to self-concept = higher chance task conflict mixes/turn into relationship conflict. Problem: relationships conflict often develops when engaging in task conflict. Three conditions that minimize relationship conflict during task conflict. A closer team = stronger social identity = give more latitude to each other to show emotions. Conflict episodes: conflict perceptions and emotions manifested through decisions and behaviours of one party towards the other. One party"s goals perceived to interfere with other"s goals.
