Management and Organizational Studies 3305A/B Chapter Notes - Chapter 11: Cruise Control, Deskilling, Situation Awareness

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Automation : a machine (usually a computer) that performs a task that is otherwise performed by a person, or that has never been performed before. It shifts the person from direct control to supervisory control, where the person"s role is to manage the automation. It is most visible when it control aircraft and cars. The system problems with automation are linked to human issues of attention, perception and cognition. The issues arise in managing the automated system in its normal operating state, when the system that the automation is serving has failed or been disrupted, or when the automated component itself has failed. = it depends on the interaction of people with the technology. Several reasons that designers develop machines to re- place or aid human performance. It is automated because it is either dangerous or impossible for humans to perform the equivalent tasks.

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