COMM 220 Lecture Notes - Lecture 7: Verbal Abuse, Interpersonal Relationship, Conflict Management

• School: WWU, Western
• Department: Communication Studies
• Course: COMM 220
• Professor: jason lind

Document Summary

Climates are formed by verbal and nonverbal messages. The messages can be either confirming (things are good) or disconfirming (things are bad) Endorsement: strongest (you agree with them, you do(cid:374)"t ha(cid:448)e to fully agree (cid:449)ith so(cid:373)eo(cid:374)e(cid:895) Acknowledgment: engaged (saying hi to someone then engaging in a conversation) Interrupting: stage hogging: ambiguous: multiple messages (saying maybe) Evaluation (judging) vs description (ex: your friend is terrible vs i noticed you friend was being mean to you) Certainty (cid:894)so(cid:373)eo(cid:374)e"s per(cid:272)eptio(cid:374) that they are right(cid:895) vs provisionalism (this is what i think but im not sure (cid:271)e(cid:272)ause i do(cid:374)"t k(cid:374)o(cid:449) e(cid:448)erythi(cid:374)g(cid:895) Strategy (manipulation, setting someone up) vs spontaneity (open, honest) Control (one person trying to control another person, trying to get someone to see your way) vs problem orientation (looking at the problem and solving together) Neutrality (not taking a position at all, no real response) vs empathy (giving someone empathy. Superiority (managers believing they are better than you) vs equality (