SPCOM100 Chapter Notes - Chapter 9: Name Calling
10 Aug 2016
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Document Summary
Communication climates are determined by degree to which people see themselves as valued. Confirming: describe messages that convey valuing: messages say you exist" you matter" you"re important". Disconfirming: communication signals a lack of regard: i don"t care about you" i don"t like you". Disagreeing messages: essentially says you"re wrong" and includes two confirming components: recognition and acknowledgment. Argumentativeness: presenting and defending positions on issues while attacking positions taken by others: key to maintaining position climate while arguing a point is the way you present your ideas. Complaining: communicators aren"t prepared to argue but still want to register dissatisfaction. Aggressiveness: verbal aggressiveness is tendency to attack self concepts of other people in order to inflict psychological pain: name calling, put downs, sarcasm, taunting. Impervious response: fails to acknowledge other person"s communicative attempt, either verbally or non verbally: failing to return a phone call or answer a letter or email, parents ignored by their children and vice versa.
