SOCIOL 41 Lecture Notes - Lecture 41: Role Reversal, Role Conflict, Active Listening
● Competitive vs noncompetitive listening
○ Active listening
■ Focused listening
○ Shifting response
■ Attention-getting initiative
■ Focus on ME
■ Key competitive strategy
○ Support Response
■ Attention-giving initiative
■ Focus on THEE
■ Cooperative effort to focus attention on the other
○ Competitive interrupting
■ Seizing the floor
■ Listeners who use the shift response
■ Usually observe the “one speaker at a time” rule of conversation
■ Competitive interrupters do not
○ Ambusing
■ Preparing rebuttals
■ Listening with a bias to attack the other speaker verbally, not to try to
understand the speakers point of view
■ Focus on winning the argument, not discerning a message accurately
■ Short-circuit by probing, paraphrasing
***Chapter 4 Ends
Rothwell Chapter 5
Roles in Groups
● A Group Role
○ The pattern of expected behavior (thoughts, feelings) associated with parts that we
play in groups
● Structure
○ The systematic interrelation of all parts to the whole based on roles and norms
● Roles
○ Specific behaviors for individual group members
● Norms
○ Appropriate behavior for all group members
● Role status
○ The relative importance, prestige, power accorded to a particular role
● Role conflict
○ Playing roles within/across groups that contradict each other
● Role reversal
