PSYC 361 Lecture Notes - Lecture 15: Spatula, Motel 6, Job Analysis
7 Dec 2016
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Systematic evaluation of where training is needed, what needs to be taught or trained, and who will be trained: ex: motel 6. Organizational analysis: good acceptable quality, low/ affordable price, expect high turnover. Task/ksao analysis: standardized interactions, cleanliness and efficiency, and less customer contact. Person analysis: new employees entering the company: ex: the ritz-carlton. Organizational: upscale, high quality, high price, retain employees long term. What is the outcome of a needs assessment: Development of specific objectives for training program. List the three general components of a needs assessment: What are the key activities involved in a task/ksao analysis: identify which tasks in a job should be targeted for training. Training & development (part ii: compare how job is currently performed to how it should be performed, identify specific ksaos necessary to perform job, use job analysis to identify ksaos needed for effective performance. Identifying needs understanding of things that need to be trained.
